Google Reviews is a managed review-request process for local service businesses. It costs $299 to set up and $197 per month per location. We send honest review requests to eligible customers, monitor and respond to new reviews, and report monthly. No incentives, no gating, no fake reviews.
GOOGLE REVIEWS
We set up and manage a consistent review-request process, so asking for honest customer feedback does not depend on someone remembering.
Benefits
Most customers will leave a review if they are asked. The reason most profiles have so few is that nobody asks consistently. A repeatable process fixes that.
Most customers are happy to leave a review when asked. The problem is that nobody asks consistently. A repeatable request process means your profile reflects the work you actually do, not the handful of reviews from people who happened to think of it.
A request goes out after every completed service, automatically or on a simple list. It does not depend on a technician remembering, an office manager finding time, or a sticky note on the counter.
A measured reply to a five-star takes seconds and reinforces the relationship. A measured reply to a one-star shows the next reader how you handle problems. Both get answered, not just the good ones.
What's included
The one-time setup builds the request process. The monthly keeps it running, monitors reviews, and drafts responses.
How it works
A completed service becomes a request, a request becomes a review, and a review becomes a response. Here is the path each customer takes.
A customer finishes a job with you. That completed service is what makes them eligible to receive a review request.
A branded request goes out by email or SMS to the eligible customer, with a direct link to your public Google review form. SMS begins only after required registration and consent checks are complete.
Up to two reminders are sent if no review is left. After that, the request stops. We do not hound customers, and every customer can opt out at any time.
Reviews that come in are monitored and answered within the routine target. A monthly report shows request volume, reviews received, average rating, and response activity.
Eligibility & compliance
Customers must be eligible for the chosen messaging channel. SMS begins only after required registration and consent checks. Registration is not a substitute for customer permission.
Every eligible customer receives the same opportunity to leave an honest review.
We do not filter the Google review link by rating.
We do not route only satisfied customers to Google.
We do not incentivize reviews.
We do not imply that negative reviews can be hidden.
Pricing
Messaging usage, phone number, and registration/carrier fees are billed separately at cost. Higher-volume plans are quoted individually.
Want full profile optimization too? See our Google Business Profile Optimization service.
Set Up My Review SystemYes. Google Reviews works with any website, or with no website at all. The review requests link to your public Google review form, not to your site. A Smart Site is not required.
No. Each service is available on its own. You can use Google Reviews with an existing website, a site built elsewhere, or no website at all.
No. We guarantee that every eligible customer receives the same opportunity to leave an honest review. We do not guarantee a specific count, rating, or outcome, because reviews are left by your customers, not by us.
No. We never write reviews, buy reviews, incentivize reviews, or ask non-customers to leave one. Every review is left by a real customer on your public Google profile.
No. Google Business Profile optimization is a separate service. Google Reviews covers the review-request process, monitoring, and responses. If you also want profile optimization, see our Google Business Profile Optimization service.
Sensitive complaints are escalated to you for approval before any response is published. We draft a measured, professional reply and send it to you to review first. You decide how it is handled.
$299 setup, $197 a month per location. Book a free strategy call and we'll show you how the review-request process would work for your business.
